Fundraising Communities Officer

We are looking for a Fundraising Communities Officer to join our Community and Events team, reporting to our Fundraising Project Lead. Our Fundraising Communities Officer will deliver our annual programme of virtual fundraising challenges, with excellent supporter stewardship across Samaritans social channels to maximise supporter's potential.

  • £28,000 - £32,000 per annum    
  • 12 month fixed term contract, 35 hours per week
  • Brand new role
  • We are open to flexible working
  • Home-based and then 2-3 days per week in Ewell, Surrey when our office reopens in 2021

About Samaritans

As a Samaritans employee, you’ll be part of an established charity which for over 60 years has been delivering services to some of the most vulnerable people across the UK and Republic of Ireland.  Our mission is to reduce the number of people who die by suicide and we pride ourselves in taking a leading role in influencing suicide prevention policy and practice.  We’re keen to hear from candidates who are equally passionate about our charitable purpose.

Key Responsibilities

  • Deliver stewardship plans to strengthen the ways in which Samaritans engages, and builds relationships with supporters participating in the Facebook challenge activity and identify opportunities to maximise the life-time value of our supporters. 
  • Create engaging text, image and video content for social media responding to and celebrating our supporters. 
  • Social media moderation of our online community groups, including responding to comments and queries across all our communications channels. 
  • Provide administrative support where needed to ensure that the fundraising products and events deliver excellent supporter experiences.
  • Manage and deliver fulfilment of mass materials for supporters over the course of the Facebook challenge events.
  • Work with Data team colleagues to ensure supporters records are accurate, and up to date. 
  • Maintain effective working systems for administration of own work and of the department.
  • Provide support to all virtual event participants as requested by the Events Fundraising Manager.

Skills, Knowledge & Experience

  • Previous experience in a Fundraising and or Digital Communications
  • Previous experience and knowledge of managing an online community 
  • Excellent written communications, demonstrating an understanding of the organisations house style and tone of voice 

Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person that they are. We warmly welcome applications from a diverse range of backgrounds and experiences.

If you’re interested in applying or would just like to find out more, then we'd love to hear from you. Applications close on 18/01/2021 and we will be reviewing applications as they come in. Full job description is here.