Volunteering Team Administrator

Do you have excellent administration skills, passionate about providing outstanding customer service, have knowledge of working within the charity sector and looking for a new opportunity?

We are looking for a Volunteering Team Administrator to support our small and friendly Volunteering Team.

Our Volunteering Team support over 20,000 volunteers across the country who give their time to our life saving mission.  In these essential roles, no two days will be the same. You’ll be responsible for supporting our network of volunteer leaders in recruiting, engaging and managing volunteers, as well as supporting the administrative tasks within a variety of creative new projects helping us to provide a positive and rewarding experience for all our Samaritan volunteers.

As Volunteering Team Administrator, you will provide excellent front line administrative and customer service assistance, to ensure the smooth running of the support services provided by our team. You will take responsibility for responding to and resolving basic queries and filtering enquiries to first line contacts. You’ll also provide robust administrative and customer support to our case work including branch enquiries, volunteer complaints and concerns, mediation requests and potential volunteer enquiries.

With the ability to develop efficient working practices and excellent IT skills (including excel and ideally some form of CRM), you will create, manage and update records and data in relation to volunteers and volunteer management as well as support the use of data to produce accurate and insightful reports.

With experience of working with and supporting volunteers, you’ll call upon your excellent communication and people skills in this fun and varied work contributing to the very heart of the Samaritans mission and purpose. If you want to make a real difference in fulfilling work these roles might be just the ones for you!

Further details provided below; 

  • Full time
  • Initially 6 month fixed term contract
  • £26,650 per annum
  • Hydrid working – Linked to our offices in Ewell (Surrey) with a mix of home working and office work
  • we are passionate about flexible working, so please talk to us about your preferences. 

Please read the Job description here for key responsibilities:

Employee Benefits

We offer some brilliant benefits including flexible working, family-friendly policies, and training to support your development. You'll have 28 days annual leave, including wellbeing days, plus bank holidays. We match your pension contribution up to 5%. You can claim money back via a Health Cash Plan and wellbeing options including a free subscription to Headspace and Perkbox.


Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. We warmly welcome applications from a diverse range of backgrounds and experiences. We are committed to making our recruitment processes accessible to everyone and are flexible in how we receive information. If you would like to apply via a different format or let us know how we can support you to be the best you can be, please contact the People team.

If this sound like the opportunity for you, please apply. You’ll be asked to complete a short application form and submit this along with your CV outlining your suitability, your transferable skills, and motivations for applying.

Applications will close on Sunday 24th September. We are looking for someone who is immediately available for work. We will be shortlisting and arranging interviews on an ongoing basis as soon as applications open, so would urge any interested applicants to apply asap, though we will ensure that all applications are fully considered.